Thursday, December 3, 2020
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New work from home guidelines for BPO and ITES

The govt. announced new guidelines for Business Process Outsourcing (BPO) and IT Enabled Services (ITES) to ease out compliance and registration processes in these industries and to facilitate work from home and work from anywhere regime.

The government has introduced simplified guidelines for BPO and ITES to facilitate Work from Home and work from anywhere regime. 

The Other Service Providers’ (OSP) will plan for a friendly regime by allowing them to work from any location permanently. This will boost the flexibility of these companies. OSPs are entities providing application services, IT-enabled services, or any kind of outsourcing services using telecom resources. The term refers to BPOs, ITES, call centers, amongst others.

With an aim to qualitatively improve the ease of doing business of the IT industry, particularly Business Process Outsourcing and IT-Enabled services, the government has drastically simplified the Other Service Provider guidelines of the Department of Telecom. The new guidelines tremendously reduce the compliance burden of the BPO industry. – stated in the official release by the govt.

The objective of new rules is to boost and position India’s IT industry as one of the

world’s competitive IT industries. It will not only increase the flexibility of these companies but also remove unnecessary bureaucratic restrictions. The requirements such as frequent reporting obligations, deposit of bank guarantees, static IPs, publication of network diagrams, and penal provisions have also been removed.

Nasscom said the move was a bold reform for ITES/BPO players. According to Nasscom Senior Director and Public Policy Head Ashish Aggarwal, these will provide several benefits. India is a global outsourcing hub. The new guidelines will also promote outsourcing at scale, bringing in more work to India. With the relaxation in WFH regulations, companies will tap into talent from small towns and remote parts of the country. 

This is truly long term, progressive thinking by the government which will make our technology industry much more competitive. Work from anywhere has become the new reality, and thank you for seeing this. – said Rishad Premji, Chairman of Wipro 

Due to the lockdown, many organizations, mainly IT and BPO, shifted to work from home routine. The decision to make work from home and work from anywhere was announced as a permanent regime after demands made by IT and tech companies. Nasscom President Debjani Ghosh also tweeted the step as a game-changing reform and a start to a new chapter of India’s IT industry.

With the introduction of new guidelines for ITES and BPO firms, there will be access to remote working, talent, and employment opportunities. The reform will also help potential talented youth to work for the Information and Knowledge Outsourcing industry, making the vision of Atmanirbhar Bharat stronger.

Apurva Minchekar
Apurva Minchekar
Apurva is a storyteller and holds a graduate degree in Journalism. She loves going around the city, talking to people, and pen down the experiences. She never shies away from exploring and writing about topics that do not match her beat. In her free time, she plays guitar and reads non-fiction books.
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