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Home Innovation Essential Utilities and Infosys join hands for digital transformation

Essential Utilities and Infosys join hands for digital transformation

Essential Utilities and Infosys partnership will help redefine user experience, reduce costs while delivering superior customer service.

The global leader of the next-gen technology and IT giant, Infosys, is selected by the leading water and natural gas providers of the United States of America, Essential Utilities, to drive its digital transformation. Along with SAP, Infosys will work to implement S/4HANA and the SAP Customer Relationship Management and Billing for the US-based firm. Essential Utilities have served approximately 5 million people under the brand names called Aqua and Peoples across ten states of the United States of America. 

Talking about the partnership between Essential Utilities and Infosys, Ruth DeLost-Wylie, SVP, Business Transformation, Essential Utilities said:

I am excited to be working with Infosys and SAP on the implementation of SAP S/4HANA and SAP Customer Relationship Management and Billing for Utilities. We are working hard to provide excellent customer service and look forward to another successful implementation.

The strategic partnership between Essential Utilities and Infosys tends to help the former in collating the data from various sources. The new SAP Services and Support will also implement SAP S/4HANA to allow and enable Essential Utilities to bring up the industry-standard billing module in the firm. It will also allow the US-based firm to work with more flexibility and study the consumption pattern of its customers. 

The tie-up will also help Essential Utilities to obtain the future-ready ERP to design along with the Indian IT giants. Also, Essential Utilities will bring in innovation and provide the early insights of future products to their customers. 

This is an important phase for the utility industry, as organizations work towards redefining customer experience. With a comprehensive understanding of Essential Utilities business requirements and challenges, we hope to leverage our technological prowess and domain expertise to enable this transformation. The partnership also strengthens our relationship with SAP and highlights the potential this collaboration offers to the utility industry in achieving their strategic business goals.– said Ashiss Kumar Dash, SVP and Segment Head – Services, Utilities, Resources, Energy, Infosys

Along with these benefits, the US-based firm will redefine the user experience, enhance the company’s assets, and optimize the costs keeping the excellent service intact.

Amidst the pandemic, IT companies have managed to survive and grow in the market. The deal between Essential Utilities and Infosys will enable its users to make real-time decisions while transforming their digital experience.

Varun Aithal
Varun Aithal
A keen observer of polity, football and cricket, Varun is a Mechanical Engineer by profession and a content developer by passion. Being an Engineer, he loves to teach and learn Mathematics. He is a firm believer of learning new things every day. He also enjoys reading books related to self-help, philosophical and fantasy thrillers.
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